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From your first message to your door
Importing alpaca products from Peru through the collective takes four steps: you send your order, receive the quotation within 24 hours, pay the deposit, and receive the parcel. Production takes 2 to 8 weeks. The parcel takes 15 to 30 working days.
Who does what
From order to door
| Step | You | The collective | How long |
|---|---|---|---|
| Order | Send collections, sizes, colours and quantities | Reads the order and plans it with the workshops | One message |
| Quotation | Check it and confirm | Confirms the price for your exact order | Within 24 hours |
| Deposit | Pay 50% | Books your production | When you confirm |
| Production | Nothing | Makes the order by hand in Peru | 2 to 8 weeks |
| Check | Ask for test reports if you want them | Checks compliance, test results, safety and quality | Before despatch |
| Despatch | Pay the other 50% | Exports the order from Peru | Before the parcel leaves |
| Delivery | Receive the parcel | Sends the documents with the order | 15 to 30 working days |
During an order
Questions
More answers on ordering, payment, delivery and documents are on the questions page.
Open the question guideDo I need an account?
No. You send your order by mail, and the collective answers with the quotation.
Which workshop makes my order?
The workshops plan it together. The one that makes every piece in your order and has the weeks free makes it.
Who do I talk to during the order?
The collective. You keep one contact from your first message to delivery, in your language.
Start your order
Your quotation in 24 hours
Start your order
Send your sizes, colours and quantities. Your quotation is confirmed in 24 hours.
Start your order