- Home
- Questions
Questions
These are the questions buyers ask most about ordering alpaca products from Peru. The short answers: the minimum is $500 per order, your quotation comes within 24 hours, you pay 50% and 50%, and delivery is door to door by parcel or ex works Lima.
Six themes
Click a question for the answer
Ordering and the minimum
What is the minimum order?
$500 per order, in any mix of collection, size and colour.
Can I mix collections, sizes and colours?
Yes. Under 500 pieces, at least 5 per colourway. From 500 pieces, at least 10.
How do I place an order?
Send your order by mail, with sizes and quantities per colour. You do not need an account.
How soon do I get a quotation?
It is confirmed within 24 hours of your order, and it holds for 14 days.
Prices and payment
What does a price include?
One piece, made and packed, in US dollars, ex works Lima. Postage comes on top, on your quotation.
When do prices drop?
At 500 and at 1,000 pieces per order. All collections count together.
How do I pay?
50% when you confirm the quotation, 50% before despatch.
Who sends me the invoice?
The workshop that makes your order. The invoice carries its name and Hermanos Alpaca. You pay into that workshop's own bank account.
Delivery and customs
How is my order delivered?
Door to door by parcel, with PromPerú's Exporta Fácil and Serpost. Or ex works Lima: your own forwarder collects it.
How long until it arrives?
Production takes 2 to 8 weeks. A parcel then takes 15 to 30 working days.
What does delivery cost?
Postage is added on your quotation. Serpost charges each box on its real weight, up to 20 kg a box.
Do I pay VAT and import costs?
The collective goes through VAT and import costs with you at the quotation.
The products
Is it real alpaca fur?
Yes. Every collection is real alpaca fur, handmade in Peru.
Is alpaca fur hypoallergenic?
Yes. It has no lanolin, which is what makes it hypoallergenic.
Are the products tested?
The collective checks compliance, test results, safety and quality before an order leaves Peru. Test reports are sent on request.
Can I order my own colours or designs?
Yes, on request. The collective answers yes or no, says how long it takes, and makes a sample for you to see.
Private label and packaging
Can I put my own brand on them?
Yes, your own hangtag, at $0.20 more per piece plus printwork.
Can I have my own carton?
Yes, on request, at an extra cost.
Whose care label is sewn in?
The workshop's own.
How many fit in a carton?
200 Mini, 117 Small, 44 Medium or 12 Large.
Documents and the collective
Which documents come with an order?
Commercial invoice, Packing list, Carton marks and weights, Certificate of origin, with the HS code on every document.
Which workshop makes my order?
The workshops plan it together. The one that makes every piece in your order and has the weeks free makes it.
Who is Hermanos Alpaca?
A collective of alpaca workshops in Lima, Peru, that make and sell together.
Can I talk to someone?
Yes, by mail, by phone or on a video call, in seven languages.
Not here
Ask the collective your question